Priority Service Registration

Description

The Priority Service Register is a free service for customers who may be vulnerable or have additional needs.

We offer a range of special services – not only for those with mobility restrictions, but also for our customers who are deaf, blind, disabled or suffering from a long term illness, or who have English as an additional language.

To register for priority services, please visit our website and submit our online form.

The range of services includes

  • Prior warning of planned work which may interrupt your water supply
  • Receive priority treatment should your water supply be interrupted (we aim to arrange an alternative source as quickly as possible, and will often hand-deliver bottled drinking water to our customers with mobility issues)
  • Receive important information in a more convenient format, such as large print or the spoken word, 
  • Register your own spoken or written password for our staff to use so that you can identify them if we need to call at your home
  • Nominate somebody else to receive your water bill on your behalf, or someone we should contact if it remains unpaid (the person you nominate must agree to this)
  • Receive easy-to-read, large print bills (we can also arrange to call you and read your bill to you)
  • If English isn't your first language we may be able to help you with our interpretation service when you call
  • Receive information about specialist organisations which are able to provide advice on possible adaptations to water fittings and appliances around the home

Service Details

Locations:
East Sussex
Organisation:
South East Water
Service Type:
Advice and Information
Website:
Client Groups:
  • Older people 65+
  • People with learning disabilities
  • People with mental health needs
  • People with a physical disability
  • People with a sensory disability
  • People with Autism or Aspergers syndrome
  • People with Dementia / Alzheimers
  • People with an acquired brain injury (ABI)

Cost & Availability

Free service

This page was last updated on 09 May 2019

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This page was last updated on 09 May 2019

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Contact Details

Telephone:
0333 000 2468
Address:
South East Water, Rocfort Road, Snodland, Kent, ME6 5AH