Priority Service Registration


The Priority Service Register is a free service for customers who may be vulnerable or have additional needs.

We offer a range of special services – not only for those with mobility restrictions, but also for our customers who are deaf, blind, disabled or suffering from a long term illness, or who have English as an additional language.

To register for priority services, please visit our website and submit our online form.

The range of services includes

  • Prior warning of planned work which may interrupt your water supply
  • Receive priority treatment should your water supply be interrupted (we aim to arrange an alternative source as quickly as possible, and will often hand-deliver bottled drinking water to our customers with mobility issues)
  • Receive important information in a more convenient format, such as large print or the spoken word, 
  • Register your own spoken or written password for our staff to use so that you can identify them if we need to call at your home
  • Nominate somebody else to receive your water bill on your behalf, or someone we should contact if it remains unpaid (the person you nominate must agree to this)
  • Receive easy-to-read, large print bills (we can also arrange to call you and read your bill to you)
  • If English isn't your first language we may be able to help you with our interpretation service when you call
  • Receive information about specialist organisations which are able to provide advice on possible adaptations to water fittings and appliances around the home

Service Details

East Sussex
South East Water
Service Type:
Advice and Information
Client Groups:
  • Older people 65+
  • People with learning disabilities
  • People with mental health needs
  • People with a physical disability
  • People with a sensory disability
  • People with Autism or Aspergers syndrome
  • People with Dementia / Alzheimers
  • People with an acquired brain injury (ABI)

Cost & Availability

Free service

This page was last updated on 09 May 2019

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This page was last updated on 09 May 2019

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Contact Details

0333 000 2468
South East Water, Rocfort Road, Snodland, Kent, ME6 5AH