Non-emergency Patient Transport Service (NEPTS)


NEPTS provides transport for all eligible patients who are registered with a GP in Sussex and who are not able to use public or other transport due to their medical condition. 

This service is free and available for residents of Sussex who are registered with a Sussex GP and reside East Sussex.

NEPTS is available for patients traveling

  • To a planned outpatient appointment
  • To hospital for a planned admission
  • Home from hospital following your discharge
  • Home to Sussex from hospitals in other areas of the country

You have to be eligible to access - please see website for details

Healthcare professionals at your GP surgery or clinic can book your transport via our online booking portal 24 hours per day, 7 days per week, 365 days a year

Or you can book yourself. For your first booking please call the Central Booking Line:

  • Monday to Saturday 07:00 - 20:00
  • Sundays and Bank Holidays 08:00 - 17:00

Service Details

East Sussex
South East Coast Ambulance Service NHS Trust
Service Type:
Travel and Transport
Referral Routes:
  • Health services
  • Self referral
Organisation Sector:
  • NHS
Transport Options:
  • Ambulance
Accreditation Scheme Membership:
  • Care Quality Commission (CQC)

Accreditation Information

Care Quality Commission

The Care Quality Commission (CQC) is a non-departmental public body established to regulate and inspect health and social care services in England.

Their role is to check whether hospitals, care homes, GPs, dentists, and care services delivered in your home are meeting national standards.

This page was last updated on 08 May 2019

Leave feedback

This page was last updated on 08 May 2019

Google Map with search results marked


Contact Details

Contact Name:
Central Booking Line (first booking)
0300 123 9841
Contact Name:
PTS Cancellation Line
0300 790 0143