Brighton and Hove Independent Complaints Advocacy Service (ICAS)


Brighton and Hove Independent Complaints Advocacy Service (ICAS) is a free and independent service to help Brighton and Hove residents make a complaint about care or treatment provided by the NHS. Our trained advocates will support you to understand whether you wish to make a complaint and provide you with the support you may need to make your complaint.

Can I get support?

ICAS can only support you if:
  • Your complaint is about services provided or funded by the NHS
  • You are a resident of Brighton and Hove    

How can ICAS help?

ICAS can help you lodge a formal complaint about NHS care or treatment.

Support from an ICAS advocate

Your ICAS advocate 
  • will listen to you and help you to decide if you want support to make a complaint.
  • will be able to give you information about the different ways you can make a complaint about NHS services.
  • can also help you to think about what you would like to achieve from a complaint.
ICAS advocates can:
  • Help you with writing letters or write a letter on your behalf
  • Explain what to expect at meetings and accompany you to meetings
  • Contact and speak to people within the health services on your behalf
ICAS advocates cannot:
  • Help you to seek financial compensation
  • Help you with issues outside the NHS complaints procedure

Service Details

Independent Complaints Advocacy Service (ICAS)
Service Type:
Advocacy and Representation

This page was last updated on 14 May 2018

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This page was last updated on 14 May 2018

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Contact Details

01273 229002