- Support with Confidence
- Buy with Confidence
- Approved / Lead providers; where their services are commissioned under contractual agreement from East Sussex County Council
- Care Quality Commission
- Society of Later Life Advisers SOLLA
- Health and Care Professions Council
Any accreditation mentioned anywhere on 1Space, other than those listed above and appearing under the heading ‘Accreditation Information’ on a service’s 1Space page, has not been verified by East Sussex County Council. Please check the validity of any such
Support with Confidence Scheme
The Support With Confidence scheme will help you to select care and support providers and Personal Assistants you can have confidence in, on grounds of quality and safety.
The Scheme provides you with a list of approved care and support service providers. These providers are vetted to a high standard having undergone appropriate training and background checks before they join.
East Sussex County Council runs the county's Support With Confidence scheme. The Council's Trading Standards and Adult Social Care teams run checks on each provider's background, their qualifications and experience, customer service and compliance with legal standards. Approved Scheme members agree to:
- Ensure that they and their staff are properly trained for their work
- Respond promptly and appropriately to customer complaints
- Criminal records checks and clearance
- Provide references as part of their application
- Undertake any appropriate training.
To find providers on 1Space who are members of the Scheme, first select the type of service you’re looking for. When you have a list of providers, you can then filter the list to show those ones with the Support with Confidence accreditation:
Alternatively, you can browse through the full list of services on 1Space with Support with Confidence accreditation.
Buy with Confidence Scheme
In order to become a Buy With Confidence member, a business must pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme's code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure may also be required in some circumstances.
The scheme is run by Hampshire County Council Trading Standards.
Approved / Lead; where their services are commissioned under contractual agreement from East Sussex County Council
East Sussex County Council are committed to doing their part to help promote excellence in services within the county. ESCC’s primary intention for doing this is to ensure that service users receive a high level of care that fully meets their needs and their satisfaction in the service they receive reflects this.
ESCC may use lead and approved providers for homecare:
- Lead provider: As well as a robust quality assurance process to meet the council's criteria for lead providers, regular audits and support help ensure standards remain high
- Approved provider: The service has met the council's quality assurance criteria. The council may undertake periodic audits and provide support to help ensure standards remain high.
Care Quality Commission
The Care Quality Commission (CQC) are an independent regulator of all health and social care services in England.
Their job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in peoples own homes and elsewhere meet the government's standards of quality and safety.
The government standards cover all aspects of care, including
- Care or treatment must be tailored to you and meet your needs and preferences.
- You must be treated with dignity and respect at all times while you're receiving care and treatment.
- You must give your consent before any care or treatment is given to you.
- You must not be given unsafe care or treatment or be put at risk of harm that could be avoided.
- You must not suffer any form of abuse or improper treatment while receiving care.
- You must have enough to eat and drink to keep you in good health while you receive care and treatment.
- The places where you receive care and treatment and the equipment used in it must be clean, suitable and looked after properly.
- You must be able to complain about your care and treatment.
- The provider of your care must have enough suitably qualified, competent and experienced staff to make sure they can meet these standards.
- Their staff must be given the support, training and supervision they need to help them do their job.
- The provider of your care must be open and transparent with you about your care and treatment.
- Should something go wrong, they must tell you what has happened, provide support and apologise.
- The provider of your care must display their CQC rating in a place where you can see it.
- The provider of your care must have plans that ensure they can meet all the above standards. They must have effective governance and systems to check on the quality and safety of care.
See the CQC website for the full list of fundamental standards below which your care must never fall.
The CQC register care services that meet the standards, inspect them to check that they continue to do so, and take action when they don’t.
Society of Later Life Advisers - SOLLA
The Society of Later Life Advisers (SOLLA) is as a not for profit organisation who ensure that accredited advisers have fully satisfied all criteria to become a member.
Later Life Advisers specialise in the financial needs of older people. Professional qualifications whilst essential, rarely give a full picture of an adviser expertise. Those advisers who have taken the further steps to become independently accredited can offer the added reassurance that they offer the practical help and guidance needed to help you make the right decisions at the right time.
The Later Life Adviser Accreditation Scheme is audited and endorsed by the standard-setting body the Financial Skills Partnership (FSP) and was developed in collaboration with the specialist financial services consultancy SVARfair.
Level 4 Financial Planning Qualification Advisers must hold a Level 4 qualification for Financial Advice.
Long Term Care advisers must hold the minimum entry level requirement qualification for Long Term Care, such as CF8 or CeLTCI (Certificate in Long Term Care Insurance)
This means peace of mind and assurance that the advice you are given is from financial advisers who have proved they have specialist knowledge of the sector.
Health and Care Professions Council - HCPC
The Health and Care Professions Council regulates health and care professionals in the UK and were set up to protect the public. This means that health and care professionals registered with HCPC are genuine and meet national standards. This offers you protection if professionals fail to meet these standards. The HSPC
- sets standards for registrants' education and training, professional skills, conduct, performance and ethics
- keeps a register of professionals who meet those standards
- approves programmes which professionals must complete to register with HCPC
- takes action when professionals on the Register do not meet their standards
- maintains a list of protected professional titles – only those on the register can use a protected title.
It is a criminal offence for someone to claim that they are registered with the HCPC when they are not, or to use a protected title that they are not entitled to use.
You can check the HCPC register here: www.hcpc-uk.org/check
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